SOI 4.2 - Manager/MQ - All services not starting after windows update/reboot

Document ID : KB000117488
Last Modified Date : 15/10/2018
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Issue:
This Sunday customer deployed the new windows update and then the server was rebooted. Since than all of the SOI services: - CA SOI Integration Services, - CA SOI MQ Server, - CA SOI Event Management, - CA SOI UCF Broker, - CA SOI Application Server, are not starting and also cannot be started nor manually nor using soitool.exe. When trying to start the services still receiving the following error: "NFO | jvm 5 | 2018/10/12 09:02:09 | Error occurred during initialization of VM INFO | jvm 5 | 2018/10/12 09:02:09 | java/lang/NoClassDefFoundError: java/lang/Object ERROR | wrapper | 2018/10/12 09:02:09 | JVM exited while loading the application. FATAL | wrapper | 2018/10/12 09:02:09 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up. FATAL | wrapper | 2018/10/12 09:02:09 | There may be a configuration problem: please check the logs. STATUS | wrapper | 2018/10/12 09:02:09 | <-- Wrapper Stopped" Soimgr-error is empty. Soimgr-debug/soimgr - not refreshed since the reboot.
Environment:
SOI 4.2
Cause:
I went to the soi\jre-64\bin\ and ran java.exe -version 
I got a message 
Error occurred during initialization of VM. 
java/lang/NoClassDefFoundError: java/lang/Object 

I ran the same command in soi\jre and soi\jre-32, both came back with the version info. 

This means the \soi\jre-64\ is corrupted. 

 
Resolution:
Copy the jre-64 folder from another SOI server.