SNSC "Import Services" items and variables imported as inactive when user is non admin

Document ID : KB000084514
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
SNSC-Import-Services-items-and-variables-imported-as-inactive-when-user-is-non-admin

When using ServiceNow Service Connector (SNSC) to Import Services/Workflows from the Automation Engine all imported items and variables are imported as inactive  when the user is a non admin user.


 
Environment:
OS Version: N/A
Cause:
Cause type:
Configuration
Root Cause: The ServiceNow User must have specific roles setup prior to doing the import.
Resolution:
The ServiceNow User must have the following roles, to import services:
1. x_ausgh_snsc.admin, 2. Catalog_admin,3. Import_admin, 4. Soap,5. Workflow_admin


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A