SNMPTD probe authenticating

Document ID : KB000005280
Last Modified Date : 14/02/2018
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Issue:

Having problems with SNMPTD probe authenticating 

Where not getting alerts or notification for major incident, on a VERITAS NetBackup tape drive that the SNMPTD probe is monitoring 

Environment:
UIM version - 8.31 Controller Version - 7.80 Hub Version - 7.72 Snmptd probe version - 3.24 OS Snmptd probe is installed on - Linux CentOS
Cause:

Rejected! Community not in list " " ( This is where the problem looks to be.) 

\par Jan 31 15:11:58:279 [140356369315584] snmptd: Rejected! Community not in list 
\par Jan 31 15:13:08:167 [140356385601280] snmptd: RREQUEST: _status <-10.74.5.90/36132 h=442 d=0 
\par Jan 31 15:13:08:168 [140356385601280] snmptd: SREPLY: status = 0(OK) ->10.74.5.90/36132 
\par Jan 31 15:13:08:238 [140356385601280] snmptd: RREQUEST: _close <-10.74.5.90/36132 h=441 d=0 
\par Jan 31 15:13:08:238 [140356385601280] snmptd: sockClose:0x15d84b0:10.74.5.90/48012 
\par Jan 31 15:13:08:305 [140356385601280] snmptd: RREQUEST: get_mib <-10.74.5.90/36134 h=442 d=13 
\par Jan 31 15:13:08:316 [140356385601280] snmptd: SREPLY: status = 0(OK) ->10.74.5.90/36134 
\par Jan 31 15:13:09:717 [140356385601280] snmptd: RREQUEST: _close <-10.74.5.90/36134 h=441 d=0 
\par Jan 31 15:13:09:717 [140356385601280] snmptd: sockClose:0x15d84b0:10.74.5.90/48012 
\par Jan 31 15:13:09:725 [140356385601280] snmptd: RREQUEST: get_mib <-10.74.5.90/36138 h=442 d=13 
\par Jan 31 15:13:09:735 [140356385601280] snmptd: SREPLY: status = 0(OK) ->10.74.5.90/36138 
\par Jan 31 15:13:11:229 [140356385601280] snmptd: RREQUEST: _close <-10.74.5.90/36138 h=441 d=0 
\par Jan 31 15:13:11:229 [140356385601280] snmptd: sockClose:0x15d84b0:10.74.5.90/48012 
\par Jan 31 15:13:58:511 [140356385601280] snmptd: RREQUEST: _status <-10.74.5.90/36220 h=236 d=0 
\par Jan 31 15:13:58:511 [140356385601280] snmptd: SREPLY: status = 0(OK) ->10.74.5.90/36220 
\par Jan 31 15:13:58:512 [140356385601280] snmptd: RREQUEST: _close <-10.74.5.90/36220 h=235 d=0 
\par Jan 31 15:13:58:512 [140356385601280] snmptd: sockClose:0x15d84b0:10.74.5.90/48012 

Resolution:

1. Double-check the correct community string spelling. This is in the probe settings under security manager > Community tab. Please note that this is case sensitive as well. 

2. Add a "*" in the community string

3. After the above was performed, the SNMPTD probe  started to authenticate.