snmpgtw probe not sending traps to all devices in configured active profiles

Document ID : KB000110111
Last Modified Date : 08/08/2018
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Issue:
UIM alarm traps are missing from 2 of 6 devices in snmpgtw profiles.  All 6 profiles are active.
Environment:
UIM 8.51
snmpgtw all releases through 1.40
Cause:
The device profiles which were not receiving traps were missing the trapmap key value.  This causes the probe to skip these active profiles.
Resolution:
1. From the snmpgtw probe's Configure GUI, select the Profiles tab
2. Select each problematic profile from the Configured Profiles section in the left-hand pane.
3. In the Trap mapping tab in the right-hand pane of the selected profile, enter a value of 0 (zero) for the Default.
4. After adding the Default Trap mapping value for all problematic profiles, Apply the changes and restart the probe.