SNMPCOLLECTOR Configuration error using admin console

Document ID : KB000108922
Last Modified Date : 31/07/2018
Show Technical Document Details
Issue:
When accessing the  snmpcollector probe through the admin console, we get an error:
"Configuration was unable to be retrieved"

Message: Remote Request Error: Remote / Carolinas-UIM/dcr-canet-ms-01_hub/dcr-canet-ms-01/snmpcollector probes processing of operation get_ctd_configuration failed
Resolution: Please check both the PPM and the remote probe log file for additional details
Error Code: PPM-012
Click Retry to attempt to save your configuration again.
Click Close to close this window

Log file shows:
 [DBBackup1, snmpcollector] stderr: Uncaught exception in thread DBBackup1 : com/nimsoft/probes/network/snmpcollector/database/DBBackup
Caused by: java.lang.ClassNotFoundException: com.nimsoft.probes.network.snmpcollector.database.DBBackup
java.lang.NoClassDefFoundError: com/nimsoft/probes/network/snmpcollector/ctd/GetGraphHelper
    at com.nimsoft.probes.network.snmpcollector.callback.GetCtdConfigurationCallback.getCtdConfigurationCallback(GetCtdConfigurationCallback.java:154)
Caused by: java.lang.ClassNotFoundException: com.nimsoft.probes.network.snmpcollector.ctd.GetGraphHelper
Environment:
UIM 8.5
snmpcollector 3.42
 
Cause:
Problem fixed in latest version of snmpcollector hotfix.
Resolution:
Upgrading snmpcollector to 3.4.3 HF7 from our support site link below resolves the issue. 
https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html