SNMPCOLLECTOR Configuration error using admin console

Document ID : KB000108922
Last Modified Date : 31/07/2018
Show Technical Document Details
When accessing the  snmpcollector probe through the admin console, we get an error:
"Configuration was unable to be retrieved"

Message: Remote Request Error: Remote / Carolinas-UIM/dcr-canet-ms-01_hub/dcr-canet-ms-01/snmpcollector probes processing of operation get_ctd_configuration failed
Resolution: Please check both the PPM and the remote probe log file for additional details
Error Code: PPM-012
Click Retry to attempt to save your configuration again.
Click Close to close this window

Log file shows:
 [DBBackup1, snmpcollector] stderr: Uncaught exception in thread DBBackup1 : com/nimsoft/probes/network/snmpcollector/database/DBBackup
Caused by: java.lang.ClassNotFoundException:
java.lang.NoClassDefFoundError: com/nimsoft/probes/network/snmpcollector/ctd/GetGraphHelper
Caused by: java.lang.ClassNotFoundException:
UIM 8.5
snmpcollector 3.42
Problem fixed in latest version of snmpcollector hotfix.
Upgrading snmpcollector to 3.4.3 HF7 from our support site link below resolves the issue.