SNMP Profiles page gives "500 - Internal server error"

Document ID : KB000008623
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Opening SNMP Profiles page gives "500 - Internal server error."

 SNMP_Profiles_Error.jpg

 

 

Environment:
NFA Console 9.2 and 9.3 releases.
Cause:

The cause of this problem is because of '&' symbol in SNMP Profile name field.

You have to remove the '&' symbol from snmp profiles names to resolve the issue.

SNMP Polling of devices also doesn't work properly because of this.

Resolution:

Follow the below instructions:

  • Login to NFA Console server
  • Open a command prompt.
  • Run the below command:
  • mysql -P3308 reporter -t -e "update snmpprofiles set name=replace(name,'&','')"

The changes are applied immediately and there is no need to restart any services.

 

Additional Information: