SNGTW probe is not creating tickets in service mail
Within the probe the test connection button returns the message:
"invalid_parameters, unable to connect to server"
robot / hub 7.93
For unknown reason the reboot of the server may have affected the configuration of the probe
The SNGTW probe tab "webservices Method" should reflect the
sngtwRequest.xml stored in the probe directory
You should verify the content of this file and have the string filled in properly
In this example the entry was not correct and editing the string and have the appropriate string replaced with the correct one in any section of the file.
wait for few minutes, try the test connection and check if it is green
The log can help to understand what is the correct string read by the probe.