SMPE Internet Service Retrieval Cannot connect to order server

Document ID : KB000103112
Last Modified Date : 22/06/2018
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Issue:
I am trying to download maintenance on TopSecret using SMPE Internet Service retreival but it wont connect. I verified with the firewall people internally that the connection was not being stopped. Here is the output, is the URL correct?



Here is the  output, is the URL correct?

DATE 06/20/18  TIME 15:33:49            ORDERSERVER Data           SMP/E 36.81

<ORDERSERVER
url="https://eapi.ca.com/receiveorder/"
inventory="all"
certificate="SMPE_COMPUTER_ASSOCIATES"
keyring="SMPERES/SMPE_CA_KEYRING">
</ORDERSERVER>

--------------------------------------------------------------------------------
DATE 06/20/18  TIME 15:33:49              CLIENT Data              SMP/E 36.81

<CLIENT
  downloadmethod="https"
  downloadkeyring="javatruststore"
  javahome="/usr/lpp/java/J7.1_64"
  >
</CLIENT>
Resolution:
The URL is correct. 

Problem was caused by their internal firewall. They didnt have the authorization to allow them to get to the URL.