Slowness when accessing IM using CA Access Gateway

Document ID : KB000005928
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

CA Access Gateway 12.6.01 installation with 12.6.01 as Policy Server

Configured proxy rules to access Identity Manager via proxy but it takes over a minute when the request is going from CA Access Gateway to Identity Manager, which is very slow.

Environment:
CA Access Gateway 12.6.01 on Redhat 7 (64 bit)
Cause:

1) Below resources were going into a loop as they are not correctly configured to be forwarded to the backed server:

 

/castylesr5.1.1/css/castyles.css

/castylesr5.1.1/javascript/all.js  

 

2) Incorrectly configured proxyrules.xml to forward default to CA Access gateway instead of  backend server ((Identity Manager)

 

Resolution:

1) Configured proxy rules to forward /castylesr5.1.1/ to backend server (Identity Manager)

 

2) Configured proxy rules to forward default to backend server (Identity Manager)

  

3) Enabled the compatibility view of IE