Due to performance issues when changing an action item status, causes a system error

Document ID : KB000092311
Last Modified Date : 31/08/2018
Show Technical Document Details
Issue:
Steps To Reproduce:

1. Navigate to Home -> Personal -> Organizer

2. Create a new action item with your user as the assignee as well as another user

3. Click Save and Return

4. Find the action item created

5. Change the status for the user that you are logged in

6. Click Save

Expected Result: Only the “frame” under the main menu is refreshed as it happens in other pages of CA PPM

Actual Result: The whole page is refreshed, which takes more time to be loaded and sometimes causes the error:
"Unable to communicate to the PPM server.
Please try again and if problem persists contact your system administrator."
Environment:
CA PPM 15.3
 
Cause:
Caused by DE38612
Resolution:
This can not be reproduced in 15.5