Slowness in New User Experience Timesheets in PPM

Document ID : KB000115739
Last Modified Date : 24/10/2018
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Issue:
Performance of the CA New User Experience (UX/UI) Timesheet is slow when user has Timesheet Navigate Right via OBS. Performance issues are observed in the Timesheets Enter Time for Others page.

Steps to reproduce:
  1. Login to New UI and navigate to new UI Timesheet page 
  2. Ensure a user has Timesheet Navigate Right that is inherited at the OBS level 
  3. Ensure you have good volume of resources in the system similar to the data for the customer reporting this issue
Expected Results: The page to open fairly quickly like the classic UI timesheets, expectation under 10 seconds
Actual Results: The timing of the new UI takes about 2 min 40 sec or more
 
Environment:
CA PPM 15.3,15.4, 15.4.1, 15.5
Cause:
Due to defect DE43321
Resolution:

DE43321 is fixed in 15.5.1 and 15.4.1 Patch 2 (15.4.1.2). This issue is also targeted to be fixed in 15.5 patch 1 (15.5.0.1)

Workaround:

  • On Premise customers:  Have the DBA check slow running queries to see if there is any tuning that can be done to improve performance. (Including evaluating execution plan, etc)
    • Note: Generating a PPM Action trace while reproducing the issue can help in determining if there are any slow running queries causing the issue (see steps to enable action trace at: KB000009353)
  • PPM SaaS Customers: Contact CA Support for assistance
Additional Information:
  • See KB KB000118382 for a separate Timesheet performance defect when navigating to the Timesheet Review & Approve page fixed in 15.4.
  • Reference KB000093171 - What are the known New User Experience (UX) defects?
  • Reference KB000093166 - Where can I find New User Experience (UX) knowledge documents?