Slow RDP and SSH connections when PAM in Cluster

Document ID : KB000107910
Last Modified Date : 11/09/2018
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Issue:
After upgrade to 3.1.2 or 3.2, RDP and SSH connections are slow. PAM is configured as Cluster. It was taking a long time to launch RDP or SSH applets on the Access page. It takes 2 minutes or more. When cluster is turned off the problem disappears.
Environment:
PAM 3.1.2.x, 3.2.x
Cause:
This happens when HTTP host header lacks an actual IP address. Delays retrieving the address from DNS causes slow RDP and SSH connections.
Resolution:
This issue is addressed by applying 3.1.2.03 hot-fix to CA PAM 3.1.2 or 3.2.2 hot-fix to CA PAM 3.2
Additional Information:
You can download available hot-fixes from below
  https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-privileged-access-manager-solutions-patches.html