Slow AWI performance

Document ID : KB000101431
Last Modified Date : 13/06/2018
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Issue:
The Automation Engine is a non active-active system.  It is installed on one server only.  The AWI is taking a while to login and some users are getting a timeout. Thus, users are unable to login.
Resolution:
Restart the Apache Tomcat service and ensure the Tomcat Maximum memory pool is set to the maximum possible on in the system (i.e. 8192MB).