Slow AWI performance on High Availability configuration

Document ID : KB000087438
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

The Automic Web Interface (AWI) performance is slow when on High Availability (HA) configuration. 

However, it is not slow when accessed from the Java UserInterface or when configured without HA.
Cause:
Cause type:
Other
Root Cause: The user interactions on the AWI is slow. It has nothing to do with Tomcat load balancer.
Resolution:
Enable tracing on all the WPs and JWPs with TCP/IP=2 and DB=3. 
Provide both the WP and JWP logs and trace files to Support.


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
Install a supported version of Oracle Java (not Openjdk Java), and have both root and service accounts use the same supported version.