SLA Set To "Missed" If SLA Job Starts/Ends in the Same Minute as the Deadline

Document ID : KB000110892
Last Modified Date : 10/08/2018
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Issue:
If an SLA job starts/ends in the same minute that is set for the SLA start/end deadline, the SLA status still gets set to "MISSED". For example...

SLA on JobA has a start deadline set to 22:00.
JobA starts at 22:00:02.
The SLA status shows as "Missed".
Resolution:
An SLA is considered missed at the zero second of the time specified as the deadline. Therefore, the SLA deadlines should be set to a minimum of one minute past the latest acceptable start/end time of the SLA job.