SLA Month End reports are showing blank for certain periods in time.

Document ID : KB000007631
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When using SLA_Engine 3.78 we're seeing incorrect data in the month end reports.

Cause:

There were some changes in how sla_engine 3.8 (in UIM 8.51) did daily calculations which resolved this issue.

Resolution:

Upgrading to UIM 8.51 resolved this issue.