Sitminder Policy Server install not creating super user (Legacy_Onyx KB Id: 258517)

Document ID : KB000054878
Last Modified Date : 14/02/2018
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Description:

The Installer is able to connect to the LDAP and the log shows:

***
COMMAND: "C:\Documents and Settings\C11668\Local Settings\Temp\1\274845.tmp\smldapsetupLdgen.cmd"
OUTPUT: 
***
COMMAND: "C:\Documents and Settings\C11668\Local Settings\Temp\1\274845.tmp\smldapsetupLdmod.cmd"
OUTPUT: 
***
COMMAND: "C:\Documents and Settings\C11668\Local Settings\Temp\1\274845.tmp\smregSu.cmd"
RETURN: -1
STDOUT: The super user could not be saved in the policy store.
Failed to create the super user account.
STDERR: 
***

and the manual "smldapsetup ldgen" command creates a 0 byte file. What could cause this for my (Novell eDirectory) LDAP? How does one resolve this?

Solution:

The Novell eDirectory involves manual steps for setting up policy store.

Refer to the CA SiteMinder Directory Configuration Guide for R12.x - "Novell eDirectory as Policy Store" section.

This has step by step process on how to configure the Policy store on Novell eDirectory.