SiteMinder policy servers metrics are not reporting

Document ID : KB000126363
Last Modified Date : 12/02/2019
Show Technical Document Details
Issue:
EPAgent in up and running in SM policy servers.
EPAgent metrics are reporting,
But SiteMinder policy servers metrics are NOT reporting in console.
Environment:
APM 10.7.0.45 (Build 990045)
EPAgent version: 10.5.2.15
SiteMinder Version: R12.7 SP01
APM for SSO version: caapmsso 13.2
Linux  3.10.0-862.3.2.el7.
Cause:
The files libapr and libboost_regex binaries are missing in Siteminder lib folder.  (/application/siteminder/lib/)User-added image

Observe the highlighted yellow ones in the attachment you can observe "not found" symbols for libapr and libboost_regex binaries 

 
Resolution:
Please check if  libapr and libboost_regex binaries are present in "/application/siteminder/lib/". If these are not present then please copy these from " /application/caapmsso-13.2/bin64/ " folder.

Once these are copied please run "source ca_ps_env.ksh" and then run the ldd command on libIntroscopeNativeDataAPI.so and see these "not found" symbols are gone or not.