SiteMinder Policy Servers crash while trying to stop the PS when APM-SSO enabled

Document ID : KB000111460
Last Modified Date : 24/01/2019
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Issue:
- SiteMinder Policy Server used is: Version: 12.7; Update: 02.00; Build: 1609; CR: 00; - Policy server OS [Version] Win 2012 - APM: 13.1 Customer found this behavior When SMP services was shutdown, he saw an Introscope dll related Crash in the event viewer.
Resolution:
Provided HOTFIX. Please contact APM Technical Support.