SiteMinder Administrative UI does not start

Document ID : KB000052372
Last Modified Date : 14/02/2018
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Description:

After installing the SiteMinder Administrative UI with success (no error is reported in the installation log file), connecting to the WAMUI fails and you get the following error message:

The SiteMinder Administrative UI did not start within the allocated time. Wait for the SiteMinder Administrative UI to start and click "Try Again".

Solution:

The SiteMinder Administrative UI service may not be started. By default and when using the pre-requisite installer, the installer creates a Windows service to automatically start the JBoss service. The installer fails to create this service in the following cases:

  • The installation drive of the SiteMinder Administrative UI is not the C:\ drive (This issue has been fixed in R12 Sp2 CR1)
  • The Windows user account used to install SiteMinder Administrative UI has its TEMP directory not located on the C:\ drive

To create the service manually, browse to the <JBoss>/bin folder and type the command "service.bat install".

If the pre-requisite installer is not used, make sure that the JBoss is started using run_idm.bat.