Site-defined condition - lookup custom attribute value

Document ID : KB000009630
Last Modified Date : 14/02/2018
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Introduction:

Site-defined condition  - lookup custom attribute value

Background:

When  a Service Desk manager uses a custom lookup attribute in site-defined condition, an error will occur saying that some files are missing.

This tech doc details the steps what the Service Desk manager would need to do to correct this error.

Environment:
usrd/cmdb 11.2, 12.7, 12.9, 14.1 on windows and Unix/Linux
Instructions:

1. Copy list_pri.htmpl and detail_pri.htmpl from install-root-directory\bopcfg\www\htmpl\web\analyst to

    install-root-directory\site\mods\www\htmpl\web\analyst

2. Rename these two files in install-root-directory\site\mods\www\htmpl\web\analyst using the custom object name. For example,

    if the custom object is zmyobj, rename the files as detail_zmyobj.htmpl and list_zmyobj.htmpl

3. Modify these two files in install-root-directory\site\mods\www\htmpl\web\analyst using the attributes of the custom object. Save the changes.

4. From command prompt, run "pdm_webcache -H" and then "pdm_webcache -b". Please notice that if you have multiple servers, then you would

    need to copy these two files to the corresponding folder on all servers and run these commands from all servers.

5. Test the modification works by create the site-defined condition.