Silent error when importing through Excel

Document ID : KB000047589
Last Modified Date : 14/02/2018
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Summary

import fails to complete or import with silent timeout

Issue

A user imports data through the Excel add on and it appears to complete, no errors are presented. ?The status displays as 'Uploading your data' and the process seems to hang.

?

Cause

The data being uploading may include mandatory fields that are null. ?

The attached screen shot shows errors logged by Splunk;
"No message found under code 'error_requiredfield".

The import includes a mandatory field where no ?(null) data is being imported.

Resolution

On the .csv file being imported add some values to the field that is mandatory.