Signup User Password tooltip NOT displaying policies/rules

Document ID : KB000008113
Last Modified Date : 14/02/2018
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In some environments, the Password Tooltip does not display policies/rules when hovering around the Information bubble icon next to the Password field in the Signup Users Menu.



API Developer Portal v3.5

The <Password/> tag is missing /xml_content/layer7/Passwords/password_tooltip_key.xml file.


Logon to CMS (/admin) and goto the location - /xml_content/layer7/Passwords/password_tooltip_key.xml

The file contained:
<?xml version="1.0" encoding="utf-8"?>

Change it to the following:
<?xml version="1.0" encoding="utf-8"?><Password/>

-Save and Publish the file.
-Goto Dashboard > Site Settings > Password Policies.
-Click "Save Changes".
-Logout, and try to register a new user, password rules should be displayed in the tool tip.