Signup User Password tooltip NOT displaying policies/rules

Document ID : KB000008113
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

In some environments, the Password Tooltip does not display policies/rules when hovering around the Information bubble icon next to the Password field in the Signup Users Menu.

 

PT.jpg

Environment:
API Developer Portal v3.5
Cause:

The <Password/> tag is missing /xml_content/layer7/Passwords/password_tooltip_key.xml file.

Resolution:

Logon to CMS (/admin) and goto the location - /xml_content/layer7/Passwords/password_tooltip_key.xml

The file contained:
<?xml version="1.0" encoding="utf-8"?>

Change it to the following:
<?xml version="1.0" encoding="utf-8"?><Password/>

-Save and Publish the file.
-Goto Dashboard > Site Settings > Password Policies.
-Click "Save Changes".
-Logout, and try to register a new user, password rules should be displayed in the tool tip.