Shutting down IAM leaves a hanging process on Windows

Document ID : KB000122386
Last Modified Date : 05/03/2019
Show Technical Document Details
Issue:
Shutting down IAM leaves a hanging process and it has to be shutdown manually.
Environment:
DevTest 10.3.0 and 10.4.0
Resolution:
This is a known issue and should be fixed in DevTest 10.5.0.

Fix:
The JAVA_HOME environmental variable is not set.
After setting this value, add this to the path:
%JAVA_HOME%\bin


Workaround:
The workaround is to kill the orphaned process from Task Manager manually.  There will be an extra Image Name of java.exe, so stop this process.
Additional Information:
On UNIX and MAC refer to:

https://comm.support.ca.com/kb/identity-access-manager-service-termination-in-devtest-10-4-on-linux-and-mac/kb000117457