Severity column blank in Events tab of Spectrum OneClick

Document ID : KB000033174
Last Modified Date : 29/11/2018
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Issue:

For events that generate an alarm, the Severity column in the Events tab in Spectrum OneClick is blank not displaying the severity of the alarm associated with the event.

The following screen shot shows the Critical alarm selected in the Alarms tab in the Contents panel and the associated event seen in the Events tab of the Component Detail panel. Notice the Severity column in the Events tab does not display the severity of the alarm associated with the event.

196290.png

 

The following screen shot from the Event Configuration tool shows the 0x00010701 event has been changed to not log the event in the historical database. The word "Custom" in the Author column in the Navigation panel for the 0x00010701 event indicates this was changed from the default.

196290-1.png

 

The logging of the 0x00010701 event is required in order for the severity of events to be displayed in the Severity column in the Events tab.

 

Cause:

The default event processing for the 0x00010701 event has been changed to not log the event.

Resolution:
Use the Event Configuration tool to log the 0x00010701 event by checking the "Store Event in Historical Database" check box located in the Event Options tab in the Details panel as seen in the following screen shot. After making the change, all future events will show the severity of the associated alarm in the Severity column of the Events tab. Existing events will not be affected as the 0x00010701 events were not logged for them.

196290-2.png