Setup users task failed at pdm_configure for SDM

Document ID : KB000046820
Last Modified Date : 14/02/2018
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Issue:

Configuration failed at step 'set up users'. Error with password policy requirements message in log file

Environment:  

Service Desk Manager 12.9
Service Desk Manager 14.1
AA Configuration Type
MS SQL DB

Cause: 

Error on password policy- Password does not meet the password policy requirements. check the minimum password length, password complexity and password history requirements.password too short.

Resolution:

Change the password to meet the password policy requirements, maximum length and password complexity. Re-ran the pdm_configure and successful in setting up the users.