Setup of CA Client Automation 12.9.0.338 has stopped working and the only option is to close the popup.

Document ID : KB000030389
Last Modified Date : 14/02/2018
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Description: 

After running setup of CA Client Automation 12.9 you receive a popup that Setup of CA Client Automation 12.9.0.338 has stopped working and only option is to close the program. 

 

Error in popup:

5-12-2015 9-25-45 AM.png

Symptoms 

The install produced no setup logs as a normal installation would do in the %TEMP% directory. The only error that is helpful is the Application event log and has this error:

Log Name: Application 

Source: Application Error 

Date: 5/1/2015 8:12:32 AM 

Event ID: 1000 

Task Category: (100) 

Level: Error 

Keywords: Classic 

User: N/A 

Computer:  

Description: 

Faulting application name: setup.exe_CA IT Client Manager, version: 12.9.0.338, time stamp: 0x51a6de39 

Faulting module name: ISSetup.dll, version: 20.0.0.376, time stamp: 0x51a6cc59 

Exception code: 0xc0000005 

Fault offset: 0x00078f6d 

Faulting process id: 0xab8 

Faulting application start time: 0x01d0840818261267 

Faulting application path: D:\%DRIVE%\DVD07094952M\WindowsProductFiles_x86\setup.exe 

Faulting module path: C:\Users\USER\AppData\Local\Temp\2\{E5C4BB0A-3C82-49CD-93C1-4204DBF4A506}\ISSetup.dll 

Report Id: 57b83cfc-effb-11e4-9bf6-005056870240 

 

Steps to correct issue:

This is a permissions issue so in order to sort that out check and try the following:

1. Make sure that the user you are logged in is a member of the local administrators group specifically listed. 

2. Make sure that this account has full control over the Windows registry specifically listed. 

3. Make sure your account has full control over the directory C:\Users\%USERNAME%\AppData\Local\Temp or path listed in the event log error on the isssetp.dll.

4. Login as the local administrator and see if the error happens again or create a new admin user and try that. 

5. Copy the media to a different path and rerun setup.exe.