Setting Font to Large causes objects to display incorrectly

Document ID : KB000088189
Last Modified Date : 14/04/2018
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Issue:
Error Message :
N/A

Strange behavior is observed when using the User Interface (UI) such as unable to edit objects and blank screen when the Font is set to Large.

Example:
  • In some clients, they can't edit objects (only observed in FileTransfer and Events objects)
  • Part of the screen will be blank, but as you move your mouse around the screen, the part that the mouse draws in becomes visible
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: If the font size is set to large in the GUI in AE v10, objects are not always displayed correctly.
Resolution:
Update to a fix version listed below or a newer version if available.

Note: With the newer releases of the AWI (ECC), this has been addressed with the architecture shift.

Fix Status: Released

Fix Version(s):
Component(s): UserInterface Java and Automic Web Interface

Automation Engine 12.0.0 – Available
Automation Engine 11.2.3 - Available
Automation Engine 11.1.4 – Available
Additional Information:
Workaround :
Set font size to Medium.