To change the status set by the "Resolve" button in Xflow follow these steps:
1. log into SDM as an administrator
2. Go to Administration > Xflow Analyst Interface > General then locate the "ResolveCode" varible
3. Edit this variable and change the value from "RE" to "CL" - (CL is for "closed" status), then save the variable
4. Recycle Xflow
5. Clear the browser cache completely
6. Log back into Xflow and now attempt to use the "Resolve" button, which should now set the status of the ticket to "Closed"