Session timeout may not kick-in immediately when using the 'X' to close a Service Desk window with Chrome web browser

Document ID : KB000006467
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When accessing Service Desk with Google Chrome web browser and go to 'Activities-->Status Update' and then close the page using 'X' without saving  instead of the Close button, you may notice that on subsequent updates,  you keep on getting an 'Accept' button instead of 'Save' button.

Environment:
Windows
Cause:

This behavior seems to be caused by Google Chrome 55.0.2883.87.

Resolution:

Update to latest Google Chrome version or any version above 55.0.2883.87