Session recording not working after upgrade

Document ID : KB000076910
Last Modified Date : 10/04/2018
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Issue:
After i upgraded PAM from 2.8.3 to 3.1.1 (via 3.0, 3.0.2) and applied all hotfixes. Session recording file point will not mount. Error: PAM-CM-0058: CIFS mount operation unsuccessful. Mount point: \\uhldds1\pam Hostname: uhldds1

I am informing the fields hostname and username

Session recording file point will not mount.

Error: PAM-CM-0058: CIFS mount operation unsuccessful. Mount point: \\uhldds1\pam Hostname: uhldds1

 
Environment:
3.1.1
Upgraded PAM from 2.8.3 to 3.1.1 (via 3.0, 3.0.2) and applied all hotfixes.
Resolution:
Instead of domain\user

In the field username put only the user, and below in the domain field put the domain
not all domain\username together in one field