Session Recording Error on View Attempt

Document ID : KB000006396
Last Modified Date : 14/02/2018
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Issue:

We configured session recording to an NFS share. The share can be mounted successfully and the recording files are written to the share without problem. But when we try to view any recording from the Sessions > Recording page we get error "Message 16018: Unable to locate recording data. The file may have been removed, or the mount may be down.".

Cause:

The session recording files are written by a process running as the root user on the appliance. But the web service that gets the recording files for viewing from the UI runs as a non-root user. The NFS server did not allow that user to read the files.

Resolution:

Make sure NFS share permissions allow the root user on the appliance to read and write files, and non-root users are allowed to read files.