Services appear in Operational Mode "Testing" in the SOI Dashboard.

Document ID : KB000048260
Last Modified Date : 14/02/2018
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Description:

Some Services appear in Operation Mode "Testing" in SOI Dashboard and in Grey Color in the SOI Console.

This status does not change to Operation Mode "Production" anymore without a restart of the SOI Manager.

Solution:

  1. Open Microsoft SQL Management Studio.

  2. Select SAMStore Database.

  3. Right-click the AdminConfiguration Table and select "Edit Top 200 Rows".

  4. Select Row 4 - LoopCountEnabled and set the ConfValue to false.

  5. Close the AdminConfiguration table by clicking the X in the upper right corner.

  6. Re-start the CA SAM Application Service on the Manager.