ServiceDeskIntegrationSetup utility does not accept users with special characters

Document ID : KB000113583
Last Modified Date : 19/09/2018
Show Technical Document Details
Issue:
If you provide a username with any special characters, you will get a message similar to the below:

----- Service Desk Integration Setup -----
-
-  OneClick server information must
- be gathered in order to enable the
- integration with Service Desk.
-
-   OneClick Server name?> Server1
-   OneClick Server port?> 8080
-   OneClick Homepage path [default="spectrum"]?> spectrum
-   Username?> ca_discov
-     *** Error: Invalid user name. ***

 
Environment:
Spectrum 10.2.x
Spectrum 10.3
Cause:
The ServiceDeskIntegrationSetup utility does not accept users with special characters.
Resolution:
This problem was already mapped, and a fix will be included in the next CA Spectrum version.

As a workaround, the following procedure can be done:

1- Run the utility again, with any username, and provide the password of the desired user.

2- After that, you just need to change the username to the desired one, in the <Service_Desk_Installation_directory>/bin/oc-integration.cfg file, located in the Service Desk server.