After installing SDM 17.1 on BG server (non-upgrade), the ServiceDesk account is not able to login.
The message in the stdlog is:
boplgin 1028 ERROR bplaccess.c 4469 AHD04043:The user name or password you entered is not correct. Please try again.
The ServiceDesk account exists as a local OS account and password has been verified. The passwords does not contain any special characters (just digits and English alphabet letters). The password is 20 characters long.
CA Service Desk Manager 17.1
EEM is not installed.
Authentication is via NTLM.