a) Remove the blank space after the "/" character in the Service Desk Server Name field.
b) Change the License Type from "Web Service" to "Fixed" in ServiceAide.
Here are the steps:
1. Login at either https://csm3.serviceaide.com or https://csmstaging.serviceaide.com
2. Click on Manage and then select Tools.
3. Click on Users.
4. Search for the account and then change the License Type to "Fixed" and Save.
5. Test will run successfully and you will be able to add the server in the Service Desk Servers table.