Service Request stuck when status changed from hold to resume

Document ID : KB000103577
Last Modified Date : 28/06/2018
Show Technical Document Details
Issue:
Status update from hold to resume is stuck on resume status as opposed to resuming back to the original request status
Environment:
CA Service Catalog 14.1
Cause:
This is known bug in CP05 Service Catalog
Resolution:
Kindly request for T6D9367 patch which is released post CP05.

Note: CP05 is mandatory pre-requisite for implementing this patch
Additional Information:
PROBLEM SYMPTOM:
Small Combo fix after 14.1 CP5
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Small Combo fix after 14.1 CP5 Pre Requisite : 14.1 CP5
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Steps to install the patch:
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1. Download T6D9367.caz from the ticket. This CAZ file contains r14.1.05_6D9367.exe
2. Extract T6D9367.caz with the below command cazipxp -u T6D9367.caz
3. Execute/Run/Install r14.1.05_6D9367.exe, and follow the instructions provided by the installer wizard

In case you need to uninstall the patch, you may follow the steps below:
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1. Go to Control Panel
2. Double click on Programs and Features
3. Double click on the entry "CA Service Management Test Fix - r14.1.05_6D9367 - Small Combo fix after 14.1 CP5" and follow the instructions to unintall the patch.

Files Modified:
=============================================================================================
%USM_HOME%\view\webapps\usm\WEB-INF\lib common.core.jar
%USM_HOME%\view\webapps\usm\explorer\scripts\widgets request-notes.js Defect(s)

Solution included in this Fix:
===========================
1. DE39035 (Published Fix T6D9351)
2. DE34580 (T6D9355)
3. DE40387 (T6D9360)
4. DE40508, DE40216 (T6D9361)
5. DE40424, DE40566 (T6D9363)
6. DE40418 (Data Sources)

Imp Note:
=============================================================================================
1. Please take care of any customization/modification done for above modified files(js/xsl/css/xml).
2. If any js/css files are modified by this patch, make sure to clear the browser cache.