Document ID : KB000029824
Last Modified Date : 14/02/2018
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APM Database Fixed Issues

Defect 282196, 339021: Incorrect Text in CA APM Installer 


Valid for: CA APM 9.6, 9.7, CA APM installer CA APM database on PostgreSQL or Oracle 10g/11g 




The text in the CA APM installer screen erroneously indicates that you can deploy the CA APM database on PostgreSQL or Oracle 10g/11g even though Oracle 10g is not supported.


Defect  317043 – Oracle Schema Upgrade Issue


Valid for:  CA APM 9.5, 9.6, Oracle database




When upgrading from CA APM 9.0.8 to 9.5.2, the database schema upgrade takes over 56 hours to complete.



Introscope Fixed Issues


Defect 315643 - SmartStor Tools Issue with Prune Directory Check


Valid for:  CA APM 9.5, 9.6




Administrators can specify the same source and destination folders using Prune Directory Check in SmartStor Tools. When this configuration is used, the folders are empty and data is lost. 


Defect 327743 - Historical Data Slow to View in Workstation and WebView


Valid for: CA APM 9.6, Workstation, WebView




After upgrading to CA APM 9.6, the Workstation and WebView are slow to load 7 days of historical data. When attempting to load 30 days of historical data, the Workstation and WebView crash.


The following error message displays in the Enterprise Manager log:


8/21/14 03:06:47.950 PM EDT [DEBUG] [Async MDQ 1] [Manager]


com.wily.introscope.spec.server.beans.metricdata.MetricQueryException: com.wily.introscope.spec.metric.AgentNotFoundException: Unknown Error

at com.wily.introscope.server.beans.metricdata.persisted.HistoricalDataFetcherFromPersister.getValues(

at com.wily.introscope.server.beans.metricdata.persisted.PersistedQueryHelper.executeQueryBlob(


at com.wily.introscope.server.bea


Defect 283769 - JVM Crash During Garbage Collection Causes Enterprise Manager Crash


Valid for: CA APM 9.6, Windows 2008 Collector running on Java 7




A JVM crash during garbage collection can cause a Windows 2008 Collector running on Java 7 to occasionally crash, resulting in a data loss of a few harvest cycles (2 to 3 minutes).


If you have set up agent load balancing, agents that are connected to the crashed Collector disconnect. The agents reconnect to the next assigned Collector in the cluster.


Defect 26557 - Missing InstallAnywhere Binaries Cause Uninstall to Fail on x64 Windows


Valid for: CA APM 9.6, Enterprise Manager 64-bit, Workstation (32-bit only), InstallAnywhere




Some customers attempting to install the CA APM Enterprise Manager 64-bit and CA APM Workstation (32-bit only) in the same root folder structure reported the Uninstall operation failed with errors. The error informs you of missing InstallAnywhere Binary files for the 64-bit platform, or erroneously says that the uninstaller does not support 64-bit machines.


Defect 26287 - Blank WebView Screen After Login


Valid for: CA APM 9.6, WebView




Due to an issue with the installer, after entering login credentials, WebView users may unexpectedly encounter a blank screen.


Defect 317175 - WatchDog Starts the Enterprise Manager Several Times


Valid for: CA APM 9.5, 9.6




While the Enterprise Manager is running, WatchDog command-line tool starts the Enterprise Manager several times.


Defect 317065 - Calculated Metric Displays Negative Value in Historical Mode


Valid for: CA APM 9.5, 9.6




When creating a calculator for a metric group, and the operation type is Sum and metric type is Interval Count, the calculated metric displays a negative value in historical mode. This problem occurs when the Resolution control is set to 30 seconds or higher.


Defect 304173 - No Response in WebView Problem Analysis Link


Valid for:  CA APM 9.5, 9.6, Japanese OS, WebView




When WebView is running as a Windows Service, the Problem Analysis hyperlink does not respond when clicked in the Console Problem Analysis dashboard. 


Defect 328428 - WebvVew Dashboard Link Rendering Problem


Valid for:  CA APM 9.5, 9.6, WebView




WebView dashboard hyperlinks are not visible to users. Change font color from white to blue.


Defect 328686 – 9.1 to 9.5.3 Upgrade Impacts WebView Performance


Valid for:  CA APM 9.5, 9.6, WebView




After the CA APM 9.1.5 to 9.5.3 upgrade, the performance is slow in WebView (long wait times); however, the performance is good/normal in the Workstation.


Defect 327748 - Collectors Crash Due to Spike in Memory Usage


Valid for CA APM 9.5, 9.6, Enterprise Manager




All Collectors in the cluster crash within about 10-15 minutes of each other with Out of Memory errors. CA APM for SOA transaction traces are so large that they can crash the Enterprise Manager due to a sudden spike in memory usage.


Defect 307909 – SAP Agent Connection to Collector is Slow


Valid for:  CA APM 9.6, SAP Agent, Collector, Windows




(Windows-only) After restarting a cluster, the agent connection to the Collector is very slow.



Java Agent Fixed Issues


Defect 75307, 329050 - CA APM for SOA Performance Management Agent Not Available for Agent Installation


Valid for: CA APM 9.1, 9.5, 9.6, 9.7, CA APM for SOA Performance Management, agent installer,

Apache CXF Web Services on a Sun ONE application server



The CA APM for SOA Performance Management option is not available in some agent installers.

For example, the CA APM for SOA Performance Management option is not available for Apache

CXF Web Services on a Sun ONE application server. The webservicesagent.jar is not present in the

installation directory by installing IntroscopeAgentFiles- NoInstaller<version>.unix.tar and

IntroscopeAgentInstaller<version>.tar for the Sun ONE application server.


Defect 311172 - ClassCastException when Running APM for SOA Performance Management


Valid for: CA APM 9.6, CA APM for SOA Performance Management




When running CA APM for SOA Performance Management, a monitored web application or service using a newer version of JAX-WS can throw a ClassCastException SOAP fault. The error can be similar to:


java.lang.ClassCastException: java.util.HashMap cannot be cast to


Defect 263027 - Stall Count Metric Grows Continuously 


Valid for: CA APM 9.6




In an environment with JVM heap memory constraints, the Stall Count metric update values can be incorrect. This situation results in the Stall Count metric not decreasing even when the stalled method is completed.


Defect 309253 - No instance counts metrics for Oracle JVM 7


Valid for: CA APM 9.6, Oracle JVM 7




When running Oracle JVM 7, no metrics appear under the Instance Counts node. The agent does not enable the constructor instrumentation.


Defect 327750 - Java Agent CXFClientProxyNameFormatter Exception


Valid for: CA APM 9.5, 9.6, JBoss 6.2.0 EAP with Oracle Java 1.7 and Apache CXF 2.7.10 




The agent log contains this null pointer exception: CXFClientProxyNameFormatter populatejava.lang.NullPointerException. Here is an example error message:


8/25/14 04:02:27 PM CDT [VERBOSE] [IntroscopeAgent.BizTrxDef] Business Parameter Set did not find a match

8/25/14 04:02:27 PM CDT [VERBOSE] [IntroscopeAgent.BizTrxDef] Business Parameter Set did not find a match to any Business Pattern Rule Sets

8/25/14 04:02:27 PM CDT [DEBUG] [IntroscopeAgent.Agent] CXFClientProxyNameFormatter populatejava.lang.NullPointerException

at java.util.concurrent.ConcurrentHashMap.put(

at org.apache.cxf.endpoint.ClientImpl$EchoContext.put(



.NET Agent Fixed Issues


Defect 312935 - .Net Agent Instrumentation Fails


Valid for:  CA APM 9.1, 9.2, 9.5, 9.6, .NET Agent




When monitored applications are filtered, the .NET agent instrumentation process.


Customer Experience Manager Fixed Issues


Defect 317041 - No Historical data for Performance Reports


Valid for:  CA APM 9.5, 9.6, CA CEM




No historical data appears for the previous day, week, or month in performance reports due to a data aggregation problem.


Defect 317228 - User Group Identification (XML) Error Occurs in CEM


Valid for: CA APM 9.5, 9.6




When a new User Group Identification (XML) is created from the Business Application tab in CEM, an application error occurs after the data is saved.


Defect 317039 - CEM Client Does Not Display Current SLA Data


Valid for:  CA APM 9.1, 9.5, 9.6




In CEM, the reports do not display current SLA data (for today).


Defect 305855 - MOM Stops When Promoting Transactions in CEM


Valid for:  CA APM 9.5, 9.6, MOM




When a transaction is promoted through CEM, the MOM stops working as expected.


Defect  317049 - Transaction Trace Does Not Appear in CEM


Valid for:  CA APM 9.5, 9.6




After running a transaction trace in agent legacy mode for the specified time, the transaction data does not appear in the CEM UI as expected.


Defect 289149 - Enterprise Manager Crashes When Manipulating Business Transactions in CEM


Valid for:  CA APM 9.1, 9.5, 9.6




The MOM experiences high memory usage when a user creates or modifies a business transaction in CEM and the Enterprise Manager crashes.


Defect 327548 - TIM Software/Multi-Port Monitor TIM Stops When VLAN IEEE 802.1ad DoubleTag Case Required


Valid for:  CA APM 9.1, 9.5, 9.6, TIM (software), TIM installed on Multi-Port Monitor




LAN tagging allows switches to filter traffic at multiple levels. The TIM design supports VLAN tagging for IEEE 802.1Q Tag case. The TIM stops due to no support for virtual LAN (VLAN) tagging for IEEE 802.1ad DoubleTag case.


Defect 326831 -  Late Statistics Aggregation Delays Daily Statistics Aggregation


Valid for: CA CEM 9.5, 9.6




Long-running statistics aggregation in the 23rd hour delays the start of daily statistics aggregation for about 8-21 hours.


Defect 315264 - ConstraintViolationException During Daily Aggregation After Daylight Saving Time Change


Valid for: CA CEM 9.6




A ConstraintViolationException exception appears in the Enterprise Manager log during daily aggregation. This exception occurs right after the daylight savings time change from Pacific Daylight Time (PDT) to Pacific Standard Time (PST).


The follow message appears:


11/02/14 11:02:16.103 PM EST [ERROR] [DailyAggregation.Thread1] [] Unexpected exception during daily aggregation

org.hibernate.exception.ConstraintViolationException: Could not execute JDBC batch update


Defect 328338 - TIM stability issue with FLEX traffic


Valid for: CA CEM 9.1, 9.5, 9.6, TIM




Unstable TIM


Defect 326829 - CA CEM Weekly Report Split into Two


Valid for: CA CEM 9.5, 9.6




When exporting CA CEM statistics data as a weekly interval report, CA CEM splits a weekly report that span quarters. One report is provided for the days in each quarter. There is no way for CEM to create a single report for the week.



Extensions and Integrations Fixed Issues


Defect 330708: DB2 trace program names include garbage characters


Valid for: CA APM 9.6, CA APM Cross Enterprise




The CICS DB2 traces generated by the CA APM Cross Enterprise agent have ASCII or EBCDIC program names. The EBCDIC program names are not translated correctly and include garbage characters.


Defect 314737 - Executive Insight for Service Assurance Not Packaged with CA APM 9.6


Valid for: CA APM 9.6, CA Executive Insight for Service Assurance 




CA Executive Insight for Service Assurance is not included in CA APM product download bundles.


Defect 262018 - Issue with ADA-APM Integration


Valid for: CA APM 9.5, 9.6, ADA-APM Integration Service 




When you run the ADA-APM Integration Service, you see a Licence error.


Defect 310340 - WebSphere MQ Agent Displays SSL Errors


Valid for: CA APM 9.5, 9.6, IBM WebSphere MQ




When SSL is enabled in WebSphere MQ, the following error appears 10 minutes after starting the agent and every 10 minutes thereafter:


5/22/14 02:29:14 PM BST [WARN] [com.wily.powerpack.websphereMQ.agent.MQMonitor.MBMonitor.MBStatisticsCleanup]  Incorrect cipherSpec


Defect 279643 – WebSphere MQ Extension Does Not Map Queue Type Value to Queue Type


Valid for: CA APM 9.1, 9.5, 9.6,  CA APM for IBM WebSphere MQ




When using CA APM for IBM WebSphere MQ, the MQ queue type value displays the wrong value, regardless of the version. Normally, the queue type value of 1 corresponds with queue type MQQT_LOCAL; however, the mapping sometimes uses MQQT_REMOTE.


Defect 250407 - UnknownHost/UnknownQueueManager Errors for WebSphere MQ


Valid for: CA APM 9.1, 9.5, 9.6,  CA APM for IBM WebSphere MQ




When using the WebSphere MQ extension, UnknownHost and UnknownQueueManager appears in the Investigator instead of MQ objects.


Defect 317054 - Pages in WebSphere Portal Do Not Display


Valid for:  CA APM 9.5, 9.6, CA APM for IBM WebSphere Portal




When using CA APM for IBM WebSphere Portal, the web pages in the UI do not display as expected.


Defect 312978 – Out-of-Memory Error in webMethods Integration Server


Valid for:  CA APM 9.1, 9.5, 9.6, webMethods Integration server




When running the Java agent through the webMethods Integration server, an out-of-memory error occurs due to a slow memory leak.


Defect 290559 – WebSphere Extension Fails in Clustered Environment


Valid for:  CA APM 9.5, 9.6, CA APM for WebSphere extension




The WebSphere extension does not work as expected due to a script failure that occurs in a clustered environment. 



Documentation Fixed Issues


Defect 310044 - WatchDog -emhost command option not documented


Valid for: CA APM 9.6, WatchDog




Information about the WatchDog -emhost command option is not included in the CA APM Configuration and Administration Guide