Service Pack 6 Installation Fails When Connecting to a Remote DataBase

Document ID : KB000089531
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Service Pack 6 Installation Fails When Connecting to a Remote DataBase
Resolution:
Detailed Description and Symptoms
When installing SP6 with a remote database the installation may fail with ORA-12154: TNS:could not resolve the connect identifier specified.


Investigation
The value of net_connect in the $AW_HOME/site/awenv.ini may not be set.

Solution
Before running the patch, manually add the following line to the $AW_HOME/site/awenv.ini file:
net_connect=<VALUE_OF_NETCONNECT>

In Windows OS the line may already exist, verify that the connect string is correct and make the appropriate changes.