Service Manager is not correctly reflecting the condition of resources.

Document ID : KB000008817
Last Modified Date : 14/02/2018
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Issue:

Service Manager is not correctly reflecting the condition of resources.

There is no inbuilt debugging in Spectrum, that we can use to find the cause, of this particular problem.

Environment:
This has been seen on various versions of Spectrum, from 9.4 to 10.2.1.
Resolution:

10.02.01.D250 has been built for this problem.  

It is debug patch to provide data to find the source of the problem, but also contains a fix.

REQUIREMENTS:

        SPECTRUM 10.02.00 and 10.02.01 are the prerequisites for installation of this patch.

        This patch must be installed on all the SpectroSERVERs.

    OVERVIEW 

This debug patch enables more logging in the Service Manager feature and also contains a potential fix for the following issue:

Services not reflecting equipment condition and not alarming.

(DE304293, 00784868)

Additional Information: