Service Manager Dialog crashes when starting a process and using a password that is longer than 16 characters

Document ID : KB000087535
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

If more than 16 characters are entered into the Service Manager (SMGR) Dialog password field, the Dialog crashes when starting a process from Service Manager.

Investigation
  1. Start a Service Manager Dialog
  2. On the Top left site of the Window where the symbol for the Service Manager Dialog is displayed, click and choose "Change Password" from the menu
  3. Now enter the password e.g.: 1234567890123456
  4. Close the dialog and reopen it
  5. Now start a process – e.g.: one WP --> a pop-up for entering the password should be displayed
  6. Enter the following password 1234567890123456789012345678901 or 12345678901234567890123456789012 --> after this the ServiceManagerDialog will crash and a Windows Dump will be created
Cause:
Cause type:
Defect
Root Cause: The ServiceManager Dialog accepts a password longer than 16 characters but crashes due to it
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Component(s): ServiceManagerDialog

Automation Engine 12.0.1 - Available
Automation Engine 11.2.4 - Available
Automation Engine 11.1.5 – Available
Additional Information:
Workaround :
Do not enter a password longer than 16 characters.