Service jar corresponding toSelectDataServiceOperation no longer exists

Document ID : KB000021509
Last Modified Date : 14/02/2018
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Description:

Using the out-of-the-box content pack for Service Catalog reports the following error when running the ITPAM processes and in the c2o.log: Service jar corresponding to SelectDataServiceOperation no longer exists.

Solution:

This occurs because the ITPAM Service Desk connector is not installed. Connectors can be downloaded from the ITPAM Best Practices site here:

https://support.ca.com/phpdocs/0/common/impcd/r11/Catalyst/ITPAM_Frame_sc.htm