Service error in Sandbox Environment in Agile Central.

Document ID : KB000008662
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When logging in Sandbox the following red flare is displayed:

 

     "Our service is experiencing problems. Please try again later."

sandbox_message.jpg

Environment:
CA Agile Central Sandbox Environment
Cause:

Personal Navigation enabled

Resolution:

Personal Navigation is not supported in Sandbox environments. Users can ignore the message and continue to use Personal Navigation OR disable it to stop the message. To disable:

sandbox_messages2.jpg

 

sandbox_message3.jpg

Additional Information:

User can continue to use Personal Navigation as the error is benign. Ca Agile Central will function normally BUT the error message will continue to display on every page load.