Service Desk Manager export cuts off after 5000 rows

Document ID : KB000007500
Last Modified Date : 14/02/2018
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Issue:

In the ticket list search with more than 5000 results, when an export is performed only the first 5000 rows are exported, the rest are excluded.

Environment:
Windows
Cause:

There is an option "export_max_fetch_rows" that controls the amount of rows export. By default, the value is 5000.

Resolution:

Modify the option "export_max_fetch_row" value from Options Manager under Web in Administration tab after logon web interface as Administrator. You must recycle Service Desk services after modifying the option.

Option.JPG