Service Desk Manager 17.1 Webservice timeout
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CA Service Management
SERVICE DESK MANAGER:USRD
After upgrading to SDM 17.1, the webservices fail with a timeout.
Service Desk Manager 17.1
This is a known defect with 17.1
This is a known defect with 17.1 noted in the following link:
17.1 RU 1 solves the issue.
This patch can be installed on top of 17.1 by following the steps noted here:
The fixes included in 17.1 RU 1:
As a workaround:
1. Take note of the user you are using to log into web services > Go to SDM and check the access type of this user.
2. Go to Administration > Security and Role Management > Access Types > Administration > Web Screens Painter tab > Set "Preview Session Can Update Database" to No > Save Changes > Restart Services > Try connecting to WebServices again.
Service Catalog integration with CA Service Desk Manager 17.1 fails
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