Service Desk login process (boplgin) timeout

Document ID : KB000010406
Last Modified Date : 12/03/2018
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Introduction:

How to deal with Service Desk login timeouts?

Background:

Randomly the webservice call from ITPAM to open\create a ticket in Service Desk may fail, resulting in the following error noted in the stdlog: 

boplgin 3828 ERROR bplaccess.c 4382 AHD04042:Login failed for userid (xxxxx); login timed out

 

The above error may also be followed by the one below:

 sda 2112 ERROR sda.cpp 2384 Error - Please contact your Service Desk administrator and verify that the Unicenter Service Desk login server is up.

Environment:
Windows
Instructions:

To resolve this issue, add the following variable to the NX.env and NX_env_nt.tpl files and recycle the Service Desk services: 

@NX_LOGIN_TIME=60

This extends the wait to 60 seconds giving enough time for the application to successfully authenticate.