- One creates a change order and the end user is presented with a risk survey
- Once the end user completes the risk survey, a custom configuration would have ITPAM act on the completion of that survey, to kick off a process on ITPAM to change the status of the given Change Order.
The ITPAM process does not activate, and the CO status remains as it is.
1/01 10:00:00.00 SERVER1 spelsrvr 1916 ERROR macro.spl 1017 Error creating ITPAM workflow (/Change Management/Processes/ChgType_Val): Malformed for ITPAM Service
1/01 10:00:00.00 SERVER1 animator_nxd 5956 ERROR animator_nxd.c 2723 Method 2 failed for event Risk Updated non MKS in animator ANI:400149 (chg:442038) for atev:4077991
Issue presents in a new instance of Service Desk that is being implemented. The same process does work in other instances.