When launching the Common Asset Viewer to view a Configuration Item created by DSM from the Service Desk Configuration Item Detail screen, the following error is displayed and the Common Asset Viewer fails to open:
Error: An invalid URL was specified; Login failed for user 'ca_itrm_ams'.
Check that the correct password is set for the user named ca_itrm_ams in the AMS.properties file using the following steps:
NOTE: It is recommended that you take a backup of the AMS.properties file prior to making any modifications to it.
- Backup and then open the file named AMS.properties that is located in the folder: $NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\AMS\WEB-INF\classes.
- Locate the line:
- Set the value of the dsm_domain_db_password parameter to the correct password for user ca_itrm_ams.
- Save the file and restart the Tomcat service as follows:
pdm_tomcat_nxd -c stoppdm_tomcat_nxd -c start