Service Desk is requesting authentication for some users, when using IIS

Document ID : KB000123755
Last Modified Date : 27/12/2018
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Issue:
Service Desk is requesting authentication for some users, when using IIS. Even providing the credential, the login fails
Environment:
Service Desk 17.1
Cause:
Missing configuration on IIS permission for some users
Resolution:
Customer found some permission problems in IIS. He fixed it in IIS level