Service Desk Integration Error; A database called failed [CMM000253]

Document ID : KB000054010
Last Modified Date : 14/02/2018
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Description:

The following error occurs while trying to create a 'Service Desk' ticket via the DSM server:
Service Desk Integration Error; A database called failed [CMM000253]

TRC_CM_OBJECT_MGR_x.log shows the following error:

COAPI_CDataAccess::CreateAdHocTicketURL failed with return code <253>
101208-10:45:01.2552334L|008380|0000219c|cmObjectMa|cmObjectManager 
|dataaccess.cpp      |003822|ERROR  | COAPI_CDataAccess::HandleError 
rc=CMM000253, component=cmdeskwebsc, errorInfo=

Solution:

This error occurs when the 'WebClient' service is not running on the DSM server.

The 'WebClient' services enables Windows-based programs to create, access, and modify Internet-based files.
If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depends on it will fail to start.